A lot of efforts have been made from the online community via different platforms and social networks for ethio telecom to enhance the internet service. Though from my personal experience, things are getting worse instead of getting better.
I created a facebook group called ETC sucks which has now nearly 600 members. I personally read many of the posts which is full of great suggestions and of course full of exhausted and frustrated customers.
In addition to that, the official ETC fan page doesn’t seem like owned by Ethio telecom anymore. One of the recent posts stated,
Here comes the confession guys [,] I thought that this nonsense company will improve itself as well as its service internally and externally and I did posted lots supportive issues but what is really happening here is that completely antagonistic am also one causality of Ethio Telecom’s reshuffling program I just want to say “DAMN YOU ET.
Where does this kind of frustration come from? It is obvious that the Ethio telecom doesn’t use internet for their communication. Sounds paradox but fairly true.
The only media Ethio telecom use internet is via its webpage, which is down most of the time and actually doesn’t have any vital content in it. It never gets updated regularly too.
The telecom never owns a twitter, Facebook page, a blog, forum, technology showroom, online support, networked customer service and not even standard traditional media strategies. Once in a while, the customers received SMSs which very repetitive and with annoyingly unattractive format.
The telecom should seriously consider giving the general public a right to communicate to each other.
As many people agreed, and the Ethiopian history clearly showed that most of current economical and social problems came from closing the nation from the outside world. The kings at that time were busy with much external interference and couldn’t do much except closing the boarders and guarding the country. This was the best idea at that time that Ethiopia had many enemies who wanted to take its resources. Though, the result is rather poverty and backwardness. The way, Ethiopia closed itself from the world; the world closed itself from Ethiopia – sad story!
I am afraid to tell you this, but it is still happening. The world is moving so fast with information technologies, telecommunications and innovations. Ethiopia still closed itself from the external world – thanks to Ethio telecom! The result is rather the same.
More poverty. More backwardness.